0844 826 8380

acas helpline

acas helpline

ACAS, also known as the Advisory, Conciliation and Arbitration Service gives employers and employees impartial advice on workplace law and relations.


Other ACAS contact numbers

ACAS Phone Number
Advice for employers 0844 826 8380
Advice for employees 0844 826 8380
Training 0844 826 8380

ACAS Helpline Opening Hours

Department Opening Hours
Customer Services Monday to Friday 9am to 5pm

ACAS Head Office Address

Department Address
Head Office Euston Tower, 286 Euston Road, London NW1 3J

Reasons to contact the ACAS Helpline:

  • Find out more information about the services that ACAS offers.
  • Get more information about training events and conferences.
  • Amend an existing booking for a training session or conference.
  • Discuss training for employees in a large organisation.
  • Find out more information about ACAS tools and resources.

ACAS Training

ACAS can offer training on workplace relations for supervisors, managers, HR team members and more, to help them build motivation within a company, which in turn improves profits and productivity. Training covers everything from basic recruitment and absence management to more advanced subjects such as managing conflicts. Here are some of the training courses available from ACAS:

  • Dispute resolution
  • Bullying and harassment
  • Mediation
  • Age and the workplace
  • Equality, diversity and the Equality Act 2010
  • Performance management
  • Skills for supervisors
  • Drugs and alcohol
  • Creating an attendance culture
  • Maternity, paternity and adoption
  • Redundancy
  • Employing people- a practical introduction
  • Flexible working
  • Health, work and wellbeing
  • Employment law update
  • Conferences

What constitutes gross misconduct?
Constructive dismissal
How ACAS is funded
About the early conciliation process

Each type of training can be tailored independently to your business and delivered in your workplace so that you can save money and time by training all of your managers at once. You can choose to focus on specific policies or issues that you wish to address.

Feedback from people who have attended ACAS training courses showed that 99% felt that the training met their intended objectives that they set out when organising the training session.

ACAS Code of Practice

ACAS have created several different codes of practice which give advice on handling certain areas of employment. The codes have been approved by parliament and are often referred to within employment tribunals. There are currently five different codes of practice:

  • Code of practice 1- Discipline and grievance
  • Code of practice 2- Disclosure of information to trade unions
  • Code of practice 3- Time off for trade union duties/activities
  • Code of practice 4- Settlement agreements
  • Code of practice 5- Handling requests to work flexibly

There is also a code of practice e-learning module so employers can learn online about the different codes and how to put them into practice in the workplace.

ACAS Redundancy

Redundancy is sometimes necessary when a job no longer exists- for example if an employer needs to make cutbacks or the type of work is no longer required. An employee who is made redundant may be entitled to certain rights such as redundancy pay, time off to look for work and a notice period.

An employer must speak with an employee before making them redundant, to explain why this is happening and to see if there are any alternatives. If an employer wants to make 20 or more employees redundant within a period of 90 dates, they should consult their trade union for advice before consulting the employees at least 30 days before the first redundancy occurs.


Employees should be given a notice period of a week if they have worked for the company between a month and two years. For every year after that, a week of notice should be added. If an employee has been employed for over two years, they are entitled to redundancy pay. You can contact ACAS using the helpline on this page for more advice about redundancy pay, notice periods and alternatives to redundancy.

ACAS Disciplinary

acas disciplinary

acas disciplinary

You can use the ACAS code of practice 1 to advise you on the process of a disciplinary. If you don’t follow the code and the disciplinary reaches the tribunal stage, this may be taken into account when making a decision. ACAS believes that cases of small misconducts or unsatisfactory performances can be resolved with a ‘quiet word’ rather than a disciplinary. If a formal disciplinary is required, an employer should follow the code and investigate fully in order to find out all the facts.

ACAS Grievance

A grievance is a problem about work that an employee raises. This includes the conditions of a workplace, changes to the workplace environment, discrimination by a manager or a relationship with a fellow employee. If an employee has a grievance, they should inform their employer quickly so that the employer can work to solve the grievance on an informal basis. If this isn’t possible, the employer may arrange a formal meeting and investigate further. Employers should always have a grievance policy in place- ACAS can advise on developing a grievance policy and there is a range of online forms which you can download for employees to fill out when they wish to raise a grievance with their employer.

Popular questions about ACAS

ACAS: What constitutes gross misconduct?

The terms of gross misconduct should be decided by an employer, but can include fraud, theft, physical violence or incapacity to work due to illegal drugs.

ACAS: What is constructive dismissal?

Constructive dismissal is when an employee has to leave their position due to their employer’s conduct but is not willing to leave.

How is ACAS funded?

ACAS is a Government-funded organisation, which means that all of their income comes from a Government budget- this is because the service is free to use.

ACAS: Who is my conciliator?

ACAS can act as an early conciliator within employment disputes. If you wish for ACAS to step in, you can do so using an online form that you download.


About ACAS

ACAS is a public body within the UK Government. The body aims to improve working life for employers and employees through good practice. In 2010, the organisation’s existence was threatened by the new Coalition Government, but ACAS managed to escape the cuts.

For more about ACAS services, call the ACAS Helpline on this page.