0844 248 2658

If you would like to call the Charity Commission, you can do so on their contact number, which is 0844 248 2658. This number is often very busy, so you may find that you are placed in a virtual queue where you will have to wait until an operator is available to talk to you. If you know the extension of the person or department you need to talk to, then you will be given the option to do so when you call the Charity Commission Contact Number.

About the Charity Commission

charity commission helpline

The Charity Commission’s overall job is to ensure the smooth running of charities all over England and Wales. It regulates every charity and if you want to set up an official charity you must notify the Charity Commission first. Its main aim is the guarantee that charities are working effectively towards the greater good of the public. There are currently 323 people employed by the Charity Commission which has four offices across several cities. These cities are as follows: Liverpool, London, Newport and Taunton. The Charity Commission has a large number of responsibilities and their main ones include registering organisations, taking action against any misconduct and in turn ensuring any charities registered meet the legal requirements. Circulating information about each registered charity is also an important job as well as providing guidance both over the phone and online to those that need it for running a charity. When you ring the contact number, whether it be for guidance and support or to discuss any issues you may be having, you will be connected to an adviser that can help. Maintaining public confidence in the charity sector is one of the Charity Commission’s main priorities.

More Charity Commision Contact Numbers

Department Contact Number Opening Hours
Customer Services  0844 248 2658 Mon-Fri 8am-7pm, Sat 9am-1pm
Finding a Charity  0843 596 4056 Mon-Fri 8am-7pm, Sat 9am-1pm
Contact Forms  0843 596 4057 Mon-Fri 8am-7pm, Sat 9am-1pm
Setting up a Charity  0843 596 4058 Mon-Fri 8am-7pm, Sat
Guidance  0843 596 4059 Mon-Fri 8am-7pm, Sat 9am-1pm
Closing a Charity  0843 596 4060 Mon-Fri 8am-7pm, Sat

Customer Services

Calling 0844 248 2658 will connect you to the general contact number for the Charity Commision. This can be used if you have queries regarding the process of setting up a charity, or if you would like to know more about a Charity.

Finding a Charity

If you’re having trouble finding a charity on the government website, you can call this department, who can help you further, on 0843 596 4056.

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Contact Forms

If you’re struggling with a certain aspect of your Charity Form or would like some guidance on creating your own Charity, you can call 0843 596 4057 and someone will be able to assist you further.

Setting up a Charity

The Charity Commission encourages anyone that is considering setting up a charity to decide first whether the charity is the best option, reminding them that charities are set up to benefit the public and so they therefore receive benefits such as tax relief plus other funding. Charities also have to adhere to certain rules including being independent (charities can work with other businesses and organisations but ultimately have to be an independent business). They also must be run by owners that do not usually benefit from the charity’s earnings. If you are unsure of the total ‘Charitable Law’ then it is worth either ringing the contact number or browsing the Charity Commission website to ensure that you are fully informed before your charity begins. Please note that is is a legal requirement to register any charity with the commission if you have an income of over £5000. You can however still apply for your organisation to be registered as charitable so that you can receive donations. Please call the contact number if you are interested in doing this and you will be connected to someone from HMRC.

If it is still recognised as a charitable organisation, you will then still withhold the right to claim back tax on things such as gift aid donations. Unfortunately, there are certain types of organisations that cannot be registered as a charity so please be sure to read the online guidance before going about setting one up for yourself. Sometimes restrictions with charities can prevent you fulfilling the purpose of your organisation.

Guidance

Once your charity is set up, managing it can be a challenge. Charity management guidance is provided on the Charity Commission website. Charity owners will be given a login to the Charity Commission website making it easy and convenient to manage their charity at a time that suits them. To log in you will need you charity number and password, please call the contact number if you are having any problems retrieving these. If your details change, you will also need to log into your account to change these.

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Closing a Charity

Unfortunately, sometimes a charity needs to close. This can be for a number of reasons but whatever the reason, the way to go about it is to download a form from the Charity Commission website, which will then need to be filled out and returned to the address we have provided. Information that will need to be provided includes:

  • Total amount of your charity’s remaining assets
  • The reason for the charities closure
  • What will happen to the remaining assets
  • Details of the new charity or organisation if it is being transferred

Other ways to contact the Charity Commission

You can also contact the Charity Commision by addressing a letter to the head office for the department:

Charity Commission First Contact
PO Box 1227
Liverpool
L69 3UG