0844 248 2658

Charity Commission

Charity Commission Contact Number

Charity Commission Contact Numbers:

Department Contact Number
Charity Set Up 0844 248 2658
Charity Closure 0844 248 2658
Financial Help 0844 248 2658



Charity Commission Head Office Address:

Department Address
Head Office Charity Commission First Contact
PO Box 1227
L69 3UG

Charity Commission Opening Hours:

The Charity Commission runs a 24 hour voicemail service.

Why would I call the Charity Commission contact number?

  • I want to register/ set up my own charity
  • I want to close a charity
  • I want to send my charity’s annual return
  • I want to discuss issues I am having in the running of my charity
  • I need some further guidance in the running of my charity
  • I want to put in a formal complaint about a charity
  • I have suspected potential wrongdoing within my organisation
  • I want to find out if my organisation is fit to register as a charity
  • I would like some further information about the Charity Commission’s services
  • I would like to renew my newsletter subscription.

Who can be a trustee of a charity?
Where to send your charity accounts
Registering a charity
Making a complaint to the Charity Commission

About the Charity Commission

The Charity Commission’s overall job is to ensure the smooth running of charities all over England and Wales. It regulates every charity and if you want to set up an official charity you must notify the Charity Commission first. It’s main aim is the guarantee that charities are working effectively towards the greater good of the public. There are currently 323 people employed by the Charity Commission which has four offices across several cities. These cities are as follows: Liverpool, London, Newport and Taunton. The Charity Commission has a large number of responsibilities and their main ones include registering organisations, taking action against any misconduct and in turn ensuring any charities registered meet the legal requirements. Circulating information about each registered charity is also an important job as well as providing guidance both over the phone and online to those that need it for running a charity. When you ring the contact number, whether it be for guidance and support or to discuss any issues you may be having, you will be connected to an adviser that can help. Maintaining public confidence in the charity sector is one of the Charity Commission’s main priorities.

Setting up a charity

charity commission register

charity commission register

The Charity Commission encourages anyone that is considering setting up a charity to decide first whether the charity is the best option, reminding them that charities are set up to benefit the public and so they therefore receive benefits such as tax relief plus other funding. Charities also have to adhere to certain rules including being independent (charities can work with other businesses and organisations but ultimately have to be an independent business). They also must be run by owners that do not usually benefit from the charity’s earnings. If you are unsure of the total ‘Charitable Law’ then it is worth either ringing the contact number or browsing the Charity Commission website to ensure that you are fully informed before your charity begins. Please note that is is a legal requirement to register any charity with the commission if you have an income of over £5000. You can however still apply for your organisation to be registered as charitable so that you can receive donations. Please call the contact number if you are interested in doing this and you will be connected to someone from HMRC. If it is still recognised as a charitable organisation, you will then still withhold the right to claim back tax on things such as gift aid donations. Unfortunately, there are certain types of organisations that cannot be registered as a charity so please be sure to read the online guidance before going about setting one up for yourself. Sometimes restrictions with charities can prevent you fulfilling the purpose of your organisation. If you have any queries as to whether or not choosing  to set up a charity is the right thing, please ring the Charity Commission contact number, as there may be an alternative that works better for you. If you do decide you definitely want to register a charity, please use the detailed instruction booklet that is provided on their website.

The website also provides endless information about the origins of a charity and what a charity actually is as well as guidance current charity owners can refer to.

Charity Commission Website

Once your charity is set up, managing it can be a challenge. Charity management guidance is provided on the Charity Commission website. Charity owners will be given a login to the Charity Commission website making it easy and convenient to manage their charity at a time that suits them. To log in you will need you charity number and password, please call the contact number if you are having any problems retrieving these. If your details change, you will also need to log into your account to change these.


Charity Commission Register

charity register

charity register

As mentioned previously, it is a legal requirement to register any charity with the Charity Commission, however, some charitable organisations are exempt from this and these include:

  • Churches and Chapels
  • Scout and Guide Groups
  • Some charitable funds of the armed forces
  • Universities
  • Museums and galleries
  • Some school governing bodies

If you are not exempt and still wish to register your charity, you will have to fill out an application that is reviewed by the Commission. They will need to be sure that your organisation is definitely a charity and should register, and that you and other trustees understand the responsibilities that come with their role. Provided you have filled out the application correctly and given clear information regarding your charity’s purpose, the Commission will get back to you within five working days.

Charity Commission News

The Charity Commission has an informative quarterly newsletter which informs its readers of things that are changing in the charity sector, such as the new fundraising regulator  and tackling fraud within the sector. The annual report for charities is also published in these and so they are often well worth a read. To receive the newsletter you must subscribe online. if you have subscribed but haven’t received your copy, or would like to renew your subscription, please call the contact number.

Closing a Charity

Unfortunately, sometimes a charity needs to close. This can be for a number of reasons but whatever the reason, the way to go about it is to download a form from the Charity Commission website, which will then need to be filled out and returned to the address we have provided. Information that will need to be provided includes:

  • Total amount of your charity’s remaining assets
  • The reason for the charities closure
  • What will happen to the remaining assets
  • Details of the new charity or organisation if it is being transferred

Popular questions about the Charity Commission

Charity Commission: Who can be a trustee?

A trustee of a charity is someone that oversees the functions of a charity. Anyone over the age of 18 can be a trustee, but a trustee must have sufficient interest in a charity and be willing to give up their time for the work, which is unpaid apart from ‘reasonable’ expenses.


Charity Commission: Where to send accounts?

You must complete an annual return each year and send it to the Charity Commission. You can send the information online using the Government website. Charities have to submit their income if it is over £10,0000.

How to register with the Charity Commission

You can register with the charity commission online by visiting the Charity Commission website. You’ll need to know certain information, such as the charity’s purpose and structure and have recruited at least three trustees.

How to complain to Charity Commission?

You can complain to the Charity Commission about a charity by using the phone number on this page. If you believe a charity is acting illegally, contact the police on 101.