CRB/DBS Contact Number

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0844 453 0162

Get in contact with the CRB by telephoning 0844 453 0162. What used to be known as a CRB check has, in recent years, been changed to a DRB check. A DRB check is an action performed by employers in order to ensure they are making a safe recruitment decision. The check will identify any candidates that are perhaps deemed unsuitable for certain types of work eg. work with children or vulnerable adults. DBS began operating on the 1st December 2012 after the merger of the criminal records bureau and the Independent Safeguarding Authority. DBS is now based in Liverpool. If you need to contact the DBS, the best way of getting in touch with them is by ringing their contact number on 0844 453 0162.

Track a DBS Application

DBS Contact Number

If you have submitted a DBS application and would like to track its whereabouts then you will receive a quick response by dialing 0843 596 4087. When you dial the number an operator will ask you information about the check that you submitted such as whether it was a standard or enhanced check. In order for the operator to successfully track the whereabouts of an application, you will need to provide them with the application reference number. Please note that you can ask the operator to track several applications at the same time if you have sent off more than one. You can also use this number to order blank DBS forms for new applicants to fill out – simply tell the operator you would like some new application forms and register yourself with DBS (you will need to provide contact details). If the tracking system shows a problem with any of your applications, the operator will explain the problem and tell you the relevant next steps in order to ensure your applications are assessed appropriately.

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DBS Eligibility

The DBS eligibility contact number will help you to understand what type of roles require a DRB check. There is an eligibility tool available online, but when you call 0843 596 4089 you have the chance to speak to a professional who can help answer any queries you might have. Please remember that it is a legal responsibility to check whether the role is eligible for a DRB check before you take on staff in a new role. When you call the number, you will be asked by the operator to give details of the position that you are recruiting for. It is the advisor’s job to provide guidance and advice to you before you countersign any DBS form. Some of the things that will be explained to you in the phone call include regulated activity with children, regulated activity with adults, the supervision of children and the recruitment of ex-offenders. Feel free to ask any questions that you have about any of the above that apply to you.

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DBS Check Guidance

If you manage employees in health or childcare then you will need to run a DBS check during the recruitment process. When you call this number 0843 596 4090, you will receive the guidance and support you need whilst running the check. It can often be a little confusing so this number will take you through to an adviser who can explain everything and answer any questions that you might have. There are three different DBS checks that are possible to run. The standard check looks into a person’s spent and unspent convictions and cautions, reprimands and final warnings, an enhanced check runs a standard check and then looks into any relevant information held by local police and you can also run an enhanced check that will show whether the person is barred from working in that particular role.Please state to the DBS check adviser which check you need to run. You can then begin the process.

DBS Contact Numbers

Department Contact Number Opening Hours
Application Tracker 0843 596 4087 8am-9pm
Mon-Fri
9am-4.30pm
Saturday
Eligibility 0843 596 4089 8am-9pm
Mon-Fri
9am-4.30pm
Saturday
Guidance 0843 596 4090 8am-9pm
Mon-Fri
9am-4.30pm
Saturday
Complaints 0843 596 4091 8am-9pm
Mon-Fri
9am-4.30pm
Saturday
Head Office 0844 453 0162 8am-9pm
Mon-Fri
9am-4.30pm
Saturday

 

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