DVLA V5 Contact Number

The Driver and Vehicle Licensing Agency provides drivers with vehicle registration certificates. These are official documents proving that a vehicle is registered. The DVLA uses them to keep a database of drivers and vehicles in the UK. They are also for tracking registered keepers, whether for law enforcement or buying and selling vehicles. In the UK, this document is called a V5C. Formerly a V5, people still commonly refer to it as a vehicle logbook.

V5/V5C/Vehicle Logbooks

If you need to contact the DVLA about a V5, it is now the V5C. Prior to 2012, all V5 vehicle logbooks were blue. After the theft of thousands of blank V5Cs in 2007-2008, the DVLA changed the colour. All new V5C logbooks are red instead of blue. The DVLA advises customers not to buy a car from a seller if they have a blue V5C. At this point, all vehicle keepers should have updated to the red V5Cs. Contact the DVLA if you suspect someone of forging a V5.

Please note that a V5, V5C, or vehicle logbook does not count as proof of vehicle ownership. The certificate only shows the person who is responsible for registering the vehicle. However, you should not buy a vehicle if it does not have a V5. This is because the DVLA needs to track changes in registered keepers. You cannot drive a vehicle until you register it with the DVLA and pay vehicle tax. To register a vehicle for tax, you will need to have a valid V5C.

DVLA V5 Contact Numbers

To get in touch with the DVLA regarding a V5C logbook, use the relevant number from the table below. The DVLA helplines close early on Saturday afternoons and do not open on Sundays.

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Department
Phone Number
Opening Times
V5C Enquiries
0844 453 0118
(Mon-Fri) 8am – 7pm
(Sat) 8am – 2pm
Apply for a V5C
0844 826 8333
(Mon-Fri) 8am – 7pm
(Sat) 8am – 2pm
Change Vehicle Details
0844 248 2089
(Mon-Fri) 8am – 7pm
(Sat) 8am – 2pm
Change of Address
0844 248 2091
(Mon-Fri) 8am – 7pm
(Sat) 8am – 2pm
Sold or Bought a Vehicle
0844 826 8352
(Mon-Fri) 8am – 7pm
(Sat) 8am – 2pm

V5C Enquiries

You can learn all the basics you need to know when it comes to V5C logbooks by calling 0844 453 0118. The DVLA will let you know any actions you need to take depending on your situation. If you weren’t sure which helpline to contact, then the team can transfer you to the right place. This includes transferring you to the specialist department if you have further enquiries not related to V5C logbooks. In most cases, the DVLA can only advise you, not submit information for you.

Apply for a V5C

Call 0844 826 8333 for help from the DVLA with applying for a V5C. You can only apply and pay over the phone if you are ordering a duplicate replacement. If you didn’t get a logbook with your new vehicle, you may not have to pay if you have a green “new keepers’ details” slip. You will still need to fill out a V62 form and send it by post. Call this number for guidance on filling out a V5C application, or buying a new V5C. Call the DVLA if you don’t receive the logbook after 6 weeks.

Change Vehicle Details

You must update the details on your registration certificate if you make changes to the vehicle. Call 0844 248 2089 if you notice mistakes on your V5C or need to update it. The DVLA will tell you which sections of the V5C to fill out and where to send them to. This will depend on the particular changes that you have made. You will also need to provide sufficient evidence of the changes, such as receipts. The DVLA may arrange an inspection with you to confirm certain changes.

Change of Address

In general, you need to tell the DVLA when you move to a new address, even temporarily. You must keep your driving licence, vehicle logbook, and vehicle tax billing up to date. If you don’t, the DVLA can fine you for up to £1000. Normally, it’s free to update your address or name in your logbook. Call 0844 248 2091 for instructions on which parts of your logbook to fill in and send, and any additional documents. Call for advice if you need to tax your vehicle at the same time.

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Sold or Bought a Vehicle

When you buy, sell, or transfer a vehicle, you must tell the DVLA. Call 0844 826 8352 to notify them and find out what you need to do. The DVLA can tell you if you have to fill out an online form or send all or part of your logbook to them by post. Do not buy or sell a vehicle without a V5C, as the new keeper cannot tax it. If you sold your vehicle and don’t notify the DVLA, then you will still be liable for vehicle tax payments. Contact the DVLA for an automatic vehicle tax refund.

Other Contact Methods

There are other ways to contact the DVLA regarding V5C logbooks than the phone. To send an e-mail, select the third option on the contact form and continue according to your situation. You can also send a letter to the DVLA with your queries, though it takes even longer to receive a response. You may need to send an application form or your updated logbook in the post. It can take 6 to 9 weeks to receive a VC5 by post. Select the relevant address to direct your mail.

Department
Address
V5C General Enquiries
Vehicle Customer Services
DVLA
Swansea
SA99 1AR
V5C Applications
DVLA
Swansea
SA99 1DD