0843 557 4549

If you need to speak to someone about your income support for whatever reason, then you can reach a customer services team on 0843 557 4549 who will be able to answer any questions you might have, including any issues you may have had with the service or any reason why you might need to claim for income support.

Income Support

income support helpline

Income Support is a benefit that can be received by anyone who is in employment and depends on how much they earn. If you are unemployed you will receive other benefits like Job Seeker’s Allowance, but Income Support is specifically aimed at those who are working but aren’t earning enough to fully support themselves and their families. Your entitlement depends on how much you earn from your job, and also takes into consideration how much your partner earns, therefore taking into consideration the total household income.

Income Support Contact Number

If you find that you have any general enquiries regarding Income Support and would like to ask someone a question regarding what the support offers and how you can find out if you need Income Support then you can call 0843 557 4549 where a member of the team will be able to discuss your situation with you and help you to understand anything you might be confused about.

Apply for Income Support

If you are interested in applying for Income Support and would like to find out more about the application process or have struggled in the past to apply for the service, then you can call the customer services team on 0843 596 3264 and someone will be ready to help you apply for your support or answer any questions you might have about the application process.

Complaints

You might find that you have been left unhappy with the services that you received from Income Support, and perhaps you believe you have been underpaid or you have had a bad experience with a member of the customer services team. Whatever the reason, if you have a complaint about Income Support to make then you can contact a team member by calling 0843 596 3267 and you will find someone ready to help you register your complaint and find a resolution for the situation.

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Change in Circumstances

If you have had a change in your circumstances that means that you either require more or less Income Support than you are currently receiving, you should make sure to let the team know so that they can change your needs and support as soon as possible. If you need to talk to a team member about whether the change will make a difference to the amount of support you are currently receiving then you can call them on 0843 596 3268 and someone will be available to answer any questions you have for them.

Eligibility

If you need to check whether you are eligible to receive Income Support then you can easily call the team on 0843 596 3269 and they will be able to discuss your situation with you and decide whether you are eligible for the service regarding your current income along with your partners.

Appeals

If you have received an Income Support payment that you believe is lower than you should be getting, or you have been unhappy with any part of the service that you believe is limiting your benefits, you can appeal against the action. To start your appeal, or to find out more about the appealing process, you can call 0843 596 3270 where a member of the team can answer any questions you might have.

Income Support Contact Numbers

Income Support Phone Number Opening Hours
Head Office 0843 557 4549 Mon-Sat 9am to 5.30pm,
Sun 11am to 5pm
Apply for Income Support 0843 596 3264 Mon-Sat 9am to 5.30pm,
Sun 11am to 5pm
Complaints 0843 596 3267 Mon-Sat 9am to 5.30pm,
Sun 11am to 5pm
Change in Circumstances 0843 596 3268 Mon-Sat 9am to 5.30pm,
Sun 11am to 5pm
Eligibility 0843 596 3269 Mon-Sat 9am to 5.30pm,
Sun 11am to 5pm
Appeals 0843 596 3270 Mon-Sat 9am to 5.30pm,
Sun 11am to 5pm

Other ways to contact Income Support

If you want to reach someone about your Income Support but aren’t able to give them a phone call, then you can also reach team members by sending a letter to this address:

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Department for Work and Pensions
PO Box 50101
London
SW1P 2WU

Here someone will be able to answer any questions you might want to ask, and they will send you their reply as quickly as possible.