Maternity Allowance Contact Number

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0844 248 2557

Maternity Allowance

Maternity Allowance

Maternity Allowance Contact Numbers

Department Phone Number
Claimant Information 0844 248 2557
Payments 0844 248 2557
Complaints 0844 248 2557

Maternity Allowance Phone Number Opening Hours

Day Opening Hours
Monday 08:00am – 18:00pm
Tuesday 08:00am – 18:00pm
Wednesday 08:00am – 18:00pm
Thursday 08:00am – 18:00pm
Friday 08:00am – 18:00pm
Saturday Closed
Sunday Closed

Maternity Allowance Head Office Address

Department Address
WV98 1SU.

Reasons to Call the Maternity Allowance Contact Number

The Maternity Allowance number is useful if you need to:

  • Check your eligibility for maternity allowance
  • Follow up a claim for maternity allowance
  • Report a missed allowance payment
  • Investigate unexpected changes to your other benefits when you start receiving maternity allowance
  • Report a change in circumstances, such as your partner’s income or your decision to go back to work
  • Enquire about whether or not you qualify for Maternity Allowance

maternity allowance

Maternity Allowance Entitlement

To claim Maternity Allowance for 14 weeks, your baby must be due on or after this year’s cut-off date. To check dates regarding 14-week Maternity Allowance, you can call the contact line on 0844 248 2557 or check the Government website. For a hassle-free way to check your own entitlements to Maternity Allowance, you can use the free calculator tool which allows you to input your details and estimate your likely levels of income using maternity benefits. This will help you estimate your total Statutory Maternity Pay, or your Maternity Allowance if you don’t qualify for SMP. With this information, you can budget more effectively to make sure you aren’t caught out at this critical time, and work ahead of time to supplement your income if necessary. Concerned employers can also use the Maternity and Paternity calculators to check how much maternity/paternity allowance or adoption pay their employee is entitled to, and budget accordingly to ensure their employees can take the best possible care of themselves and their new arrival.

Statutory Maternity Pay (SMP)Maternity Allowance

You are eligible for Statutory Maternity Pay from your employer if:

  • You have been employed by the same employer for 26 weeks.
  • You receive at least £112 (before tax) per week from your earnings

You can begin to receive your statutory maternity pay 11 weeks before your baby is due, and will be paid for a total of 39 weeks. For the first 6 weeks, you will receive 90% of your average weekly earnings, whatever they may be. After this time, you will receive a flat rate of £139.58 per week for the next 33 weeks. Payment of your statutory maternity pay is transferred to you the same way as your salary is, which usually means using bank transfers and direct debit. If you are not eligible for statutory maternity pay, you may still be eligible for Maternity Allowance. For more information on Statutory Maternity Pay (including whether you are entitled to it) or Maternity Allowance, call the Maternity Allowance contact number listed here on 0844 248 2557 and ask to be put through to an advisor or a member of staff who can discuss the different maternity benefits and eligibilities with you.

Alternately, you can go to a benefits centre, one-stop shop or jobcentre and ask to speak to an advisor there for more information.

Maternity Allowance FAQ’s

Who is eligible for Maternity Allowance?

Allowance is paid to people who do not qualify for Statutory Maternity Pay from their employer. You are usually entitled to claim Maternity Allowance when you have been pregnant for 26 weeks or more.

How can I make a claim for Maternity Allowance? 

Claiming for Maternity Allowance is as simple as filling out an MA1 form. To get your maternity allowance forms, simply find your nearest benefits office and ask for one there, apply online at the official DWP website, or call our Maternity Allowance contact number to ask to have one of the MA1 forms posted to you.

For how long will I receive Maternity Allowance?

For 39 weeks, and this will remain the case if you are self-employed and paying Class 2 National Insurance; self-employed with a Certificate of Small Earnings Exception, or you’ve recently stopped working. If for 26 weeks of the 66 weeks before your baby is due, you happen to be married; in a civil partnership; self-employed or unemployed; do unpaid voluntary work; have a spouse or partner who is registered as self-employed, or you are not eligible for Statutory Maternity Pay, you may still be entitled to claim Maternity Allowance for 14 weeks.


What Information do I need to provide when making a Maternity Allowance claim? 

When applying for Maternity Allowance, you will need to provide a few things. A proof of income, for example, any original payslips. A certificate of small earnings exemption (if applicable for the 14/15 tax year). Proof of the baby’s due date e.g a letter from a doctor or a midwife, or a MATB1 certificate. An SMP1 form (this is only needed if you have been refused statutory maternity pay by your employer). You may also need to provide details of your partner’s income, depending on your claim.

How much will I be paid on Maternity Allowance?

If you are entitled to receive Maternity Allowance for 39 weeks, you will receive either £139.58 a week or 90% of your average weekly earnings (whichever is less). If receiving Maternity Allowance for 14 weeks, you will be paid £27 a week.

How often is Maternity Allowance paid?

Maternity Allowance is paid every 2 or 4 weeks directly into your bank account. Payments can start 11 weeks before your baby is due.

Will Maternity Allowance affect any other of my benefits? 

The Maternity Allowance you receive can affect your other benefits, such as Council Tax Reduction; Housing Benefit; Employment and Support Allowance; Income Support; bereavement benefits and Carer’s Allowance. You will not be entitled to Jobseeker’s Allowance while receiving Maternity Allowance.

What happens if I have applied for the Allowance, but lose my baby or give birth prematurely?

You may still be entitled to Maternity Allowance if your baby is stillborn from the 24th week of your pregnancy, or born alive at any point during the pregnancy (premature).

What happens if my circumstances have changed since making the claim?

You may still be entitled to claim Maternity Allowance for 39 weeks if you’ve recently stopped working; have had different jobs or have had periods of unemployment. Any change in your circumstance must be reported immediately to your local Jobcentre Plus or by calling the Maternity Allowance contact number.

Can I make an appeal if I don’t agree with a decision on my claim? 

You should have a decision on your claim within 14 working days of applying. If you’re not happy with the decision, you must ask for madatory reconsideration before appealing. You can make an appeal after doing so to the Social Security and Child Support Tribunal.

About Maternity Allowance

As a new or expecting parent, the Maternity Allowance contact number can be an enormous help. If you are expecting a baby, or have just had one, Maternity Allowance can allow you to take the necessary time off work to prepare, recover and deal with all the things that need to be done when a new baby arrives! Anyone who isn’t eligible for Statutory Maternity Pay can claim it to help take the financial weight off their shoulders, and it doesn’t affect any other benefits you may be receiving. For more information, check below on this page or call the helpline to speak to an advisor.


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