0844 453 0224

NHS Helpline


The NHS (National Health Service) is a publicly funded health care system in the UK. It was founded in 1948 and aims to provide free comprehensive healthcare for patients. The NHS in Wales is governed separately to the National Health Service in England and Scotland.

Other NHS Numbers

NHS Phone Number
NHS Head Office 0844 453 0224
Nearby NHS Health Services 0844 453 0224
NHS Complaints 0844 453 0224

NHS Head Office Address

Department Address
Head office NHS England
Phoenix House, Topcliffe Lane
Wakefield, WF3 1WE

NHS Head Office Opening Hours

Day Time
Monday – Friday 24 hours
Saturdays 24 hours
Sundays 24 hours

Reasons to call the NHS Helpline

    • You wish to get information about a healthcare product available from the NHS
    • You are experiencing difficulty locating the NHS service that you need.
    • You would like to speak to a member of staff about a certain healthcare issue
    • You wish to get some medical advice from an NHS professional
    • You need to locate your closest NHS doctor’s surgery, walk-in centre or A&E department.
    • You are worried about an upcoming procedure and wish to find out more information on the process

How is the NHS funded?
How can I get free prescriptions on the NHS?
How can I give blood?
I work for the NHS, what kind of pension will I receive?

NHS in England

The NHS has evolved over the years since it’s conception and gives out millions of pounds annually to organisations that ensure the health of the UK public. In the last year, the NHS has devised a 5-year plan in order to improve some services on its agenda. The whole system has effectively been redesigned with a greater focus on prevention, as well as identifying the necessary improvements needed within the organisation.To know more about the 5-year plan from the NHS, ring the number above and a member of staff will be able to explain in more detail the ins and outs. You can also visit the NHS website.
The National Health Service has a strong ethos of promoting equality and diversity within their organisation, ensuring a wide range of people with different ethnic backgrounds and disabled needs are hired in hospitals and doctors surgery throughout the UK. There have been some new equality objectives that have been set by the NHS themselves, and again these can be viewed on their website. You can also call the number above if you are struggling to get an appointment with you GP and need advice on certain health conditions relating to you or a family member.

NHS Online

NHS HelplineTo save time and emergency appointments, the NHS has devised an online service in which you can match your symptoms to a database of illnesses on the NHS website. You can also call 111, an alternative to 999, in which you can talk to a trained phone advisor about your symptoms. If your symptoms seem serious, your advisor may ask you to head to A&E or ring an ambulance. If your symptoms do not seem serious, you will be asked to make an appointment with your GP in order for them to prescribe you with the right medication. For more information on this service from the NHS, ring the number above and we will put you in contact with a member of staff who can further your query. Alternatively, you can visit the NHS choices website where will you find information regarding self-diagnoses.


How is the NHS funded?

98.8% of funding for the NHS comes from the general taxation and National Insurance contributions from the public. The remaining 1.2% of funding comes from patient charges i.e charges for prescriptions. You can find out more information on how the NHS is funded here.


How can I get free prescriptions on the NHS?

You can receive free prescriptions on the NHS if you are over 60, under 16, are aged 16,17, or 18 and are in full time education, if you are pregnant, or if you have a medical exemption certificate. For information on medical exemption certificates, ring the number above and a member of staff from the NHS will help you with your query.

How can I give blood?

If you would like to give blood and are unsure where your nearest donation point is, you can view venues local to you here.

I work for the NHS, what kind of pension will I receive?

If you work for the NHS, you are entitled to a pension scheme. For more information on this scheme, and for more information on what happens to your family in the event of your death, visit this dedicated NHS website.

About the NHS

The NHS was founded in 1948, and was set out in order to provide comprehensive care for the UK public. The NHS in Wales used to be apart of the NHS in England, however, it is now apart of the Welsh Assembly. The NHS is publicly funded by general taxations and national insurance contributions made by everyone in the UK. The majority of healthcare is free on the NHS, and prescriptions from the doctor have a set price for any medication. Dental treatment is different and is not free on the NHS. If you require dental work, you will be expected to pay for your consultation as well as your treatment. A survey in late 2015 highlighted how happy the UK public was with the NHS, with only long waiting times and complaints of long hours for staff factoring into the negatives. For more information on the history of the NHS, ring the number above and we will connect you to a member of staff from the NHS helpline.


Below is a video provided by Sky News regarding information on the NHS and their current services. For more information, you can also ring the number above and we will put you through to a member of staff who can help you with any questions you may have. Alternatively, you can also visit the NHS website, where you will find an array of information on the history of the NHS and their plans for future care of patients.