Get a road tax refund when you call the number 0843 178 3378 to declare your vehicle as off the road or if you no longer have it. To find out if you’re eligible for a refund, phone one of the numbers below.

Road Tax refund contact numbers

Department
Phone Number
Opening Times
Cancelling your Road Tax
0843 178 3378
Monday to Friday 8am to 6pm Closed on weekends and Bank Holidays
Stolen car
0843 178 3379
Monday to Friday 8am to 6pm Closed on weekends and Bank Holidays
Direct debit payments
0843 178 3380
Monday to Friday 8am to 6pm Closed on weekends and Bank Holidays
Complaints
0843 178 3381
Monday to Friday 8am to 6pm Closed on weekends and Bank Holidays
Getting your refund
0843 178 3387
Monday to Friday 8am to 6pm Closed on weekends and Bank Holidays
Statutory Off Road Notification
0843 178 3389
Monday to Friday 8am to 6pm Closed on weekends and Bank Holidays

Cancelling your road tax

If you would like to cancel your road tax and get a refund you can do so by phoning the number 0843 178 3378. When you phone this number you will need to give the reason as to why you’re cancelling your road tax, such as if you have sold or transferred the vehicle to someone else, if the vehicle has been written off by the insurance company, if it has been scrapped, exported out of the UK or registered as exempt from vehicle tax.

If you are cancelling your road tax you will get a refund on any full months of remaining tax.

Stolen car

If your car is stolen and you want a road tax refund you can phone the number 0843 178 3379. Here they will explain the process that needs to be taken by you to ensure that you get your road tax refund on your stole vehicle.

If your vehicle had a personalised registration number that you want to keep, you will also need to phone the number above to ensure that you can still have it and get a refund on the previous vehicle’s road tax too.

Direct debit payments

You can set up direct debit payments for your road tax online and at a Post Office, but if you would like to cancel these direct debit payments you can phone the number 0843 178 3380.

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If you cancel your Direct Debit road tax payment just before a monthly payment is due, there is still a chance that money can be taken from your account. If you encounter this problem phone the number above to get this rectified and ensure your money is refunded into your account.

By paying through direct debit, you will incur a 5% surcharge if you choose to pay monthly or every six months, you cannot get this refunded when you cancel your direct debit payment.

Complaints

If you would like to make a complaint about your personal process of your road tax refund then you can phone the number 0843 178 3381. When you phone this number they will log your complaint and do their best to ensure your are satisfied with the outcome.

Getting your Road Tax Refund

Your road tax refund will come via a cheque, automatically. If you haven’t received your refund cheque after six weeks call the number 0843 178 3387. Phoning this number will allow you to get an update on your refund process and find out whether or not the refund has been delayed for any reason.

If you receive your cheque, but the details are wrong on it, you can also phone this number to have it rectified and a new cheque sent to you.

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Statutory Off Road Notification

Phone the number 0843 178 3389 to register your vehicle as off the road and ensure you get your road tax refund. Even if you are keeping the car, but not planning to use it, you can process a Statutory Off Road Notification (SORN) to get a refund on any fill months of remaining tax. You can choose to start this immediately or on the first day of the next month.

Other ways to contact the Road Tax Refund

If you need to write to someone about getting your Road Tax refund, use the following address.

Department
Address
DVLA
Refund Section
DVLA
Swansea
SA99 1AL