Student Finance Contact Number

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0843 557 3705

Need to Call the Student Finance Contact Number?

Student Finance Contact Number


You can call the Student Finance Contact Number to get in touch with the Student Finance head office in Darlington, England. Student Finance allows you to borrow money at a low interest rate to pay for University tuition fees, accommodation and living expenses while you study. On top of your student loan, you may also be able to get grants which will further help you with issues like low income, childcare, or disability.

Call the Student Finance contact number if you need to:

  • Apply for student finance
  • Ask about student loans and grants
  • Find out which grants you may be eligible for
  • Ask about repayment plans
  • Enquire about applying for student finance online

Student Finance Contact Number

Department Contact Number
Student Finance 0843 557 3705

Student Finance Helpline Opening Hours

Department Opening Hours
Monday-Friday 8am-8pm
Weekends 9am-4pm

Student Finance Head Office Address

Department Address
Head Office Student Loans Company
100 Bothwell Street
G2 7JD

Where you can get student finance forms
What your payment status means
Why your application would be declined
Are loans interest free?
Student finance and benefits

The student finance contact number is available between 8am and 8pm Monday to Friday, and from 9am to 4pm on Saturday or Sunday. During these hours the phone line is manned by a dedicated customer service team that can answer any questions you may have, deal with your application and patch you through to the relevant department, whatever it is that you need.

Since the contact number operates such wide opening times, the Student Finance line is there whenever you need it – call any time throughout the day and there’ll be a dedicated professional on the other end of the phone, ready to take your call.

Student Finance Address

The fastest, easiest and most efficient way to contact the student finance office is by using our Student Finance contact number, 0843 557 3705, and the trained staff on the other end of the line will be able to deal with your enquiries. 

If you want to apply for student finance via letter, or if you need to send any information to the Student Finance Head Office, you can do so at the below address.

Student Finance England
PO Box 210
Darlington DL1 9HJ

You can also contact student finance via their Facebook page, on Twitter, and by using the contact form on their website.

Apply for Student Finance

Applying as a new student from the UK

Applying for student finance as a new student in the UK is easy – you just need to get online and follow these steps:

  1. Go to the Student Finance website, and create a Student Finance Online account
  2. Log in to your new account, and fill in the online application form
  3. Include the details of your household income, with the support of your parents or partner, if appropriate
  4. Send proof of identity to the above address
  5. Sign and return the loan declaration, which you should receive within 6 weeks

That’s as simple as it is! If you’re in your second or third year of study (or fourth, fifth and so on), you simply need to activate your account with Student Finance and send the application form for your continuing loan. If you’re applying for a loan as a new EU student, the procedure is similar, but not identical. It can be found below.

Applying as a new student from the EU

Applying for student finance as a new student from somewhere in the EU is even more straightforward than applying as a UK student. Simply:

  1. Download a student finance application pack from the Student Finance website
  2.  Send your proof of identity to the Student Finance Head Office address seen above, if necessary
  3. Within 6 weeks you should receive a letter telling you how much money you’ll get.

As a continuing EU student, you will be sent the application packs again at the appropriate time. If you don’t receive them, call our Student Finance Contact Number, 0843 557 3705, and inform them of the problem.

Student Finance Forms

Your student finance application forms can be found at the Student Finance official website, where you can download them, or you can request them by calling our contact number, 0843 557 3705, and they’ll be sent out to you.

Please note, the student finance application forms are different for England, Scotland, Wales and Northern Ireland.

If you need a student finance application form in Braille, you can request that while on the phone to one of the customer service experts manning the Student Finance Contact Line. They will be happy to send it out to you so you can finish your application.

Student Finance Loans

If you are planning to enter higher education, you may need finance from the Government to help you pay for it. The types of loan that you can get from student finance include tuition fee loans, maintenance loans for living costs, grants, bursaries, scholarships and extra support for disabled students. The maintenance loan is calculated based on your household income and it can be used to pay for rent, travel costs and bills whilst you are at university. The tuition fee loan is paid directly to the university and the amount depends on the cost of your course and where you are studying.

New for 2016, postgraduate students can receive a loan to help them pay for their course and living costs. The loan is repayable and interest will be charged.

Student Finance Payment Deadlines

Student loans become eligible for repayment when the customer begins earning above a certain amount. Usually, this is a few years after graduating, and the payments will ordinarily be taken from your pay packet automatically, without you needing to do anything. You may pay the loan off faster if you wish, although as student loans have the lowest interest rates of almost any loan, this is not usually necessary.

If you never reach the threshold for beginning repayments, or if your repayments begin late enough that you are still paying late into your life, the debt will be cancelled and you will no longer have to pay. If you took out your loan before 2006, this will happen when you turn 65.

If you took out your loan between 2006 and 2009, it will instead happen 25 years after you first became eligible for repayments.

Cancelling Student Finance

You can cancel your student finance at any time after application by calling the Student Finance Customer Number and informing them that you want to cancel your loan. You will need to pay back the money you have already received if you have received any by the time you cancel. If you have not yet received any student finance, you will not need to pay for cancelling, and will not have any further debts. Please note that if you cancel your student finance, you will likely have to cancel your grants as well as your student loans, and will be left with no student finance at all. Make sure to clarify what exactly your cancellation will affect while on the phone with the student finance contact number, to avoid unexpectedly cancelling something you need or accidentally leaving something uncancelled which you meant to properly end.

Popular questions about Student Finance

Where to get student finance forms?

You can download all of the required forms to apply for student finance from the official Government website. The forms are different depending on whether you are from England, Scotland, Wales or Northern Ireland so ensure that you download the correct one.

What does Student Finance prepared mean?

Prepared means that the payment is about to be submitted to your account- your account status may change to this a few days before your payment is due to arrive.


Why would Student Finance be declined?

There are several reasons that your application for student finance could be declined. This could be because you have already completed a higher education course so you are not entitled to further funding. You may not meet the citizenship requirements, which state that you have to live in the UK for three years before you can apply for student finance- this applies even if you are a UK citizen who lived abroad for a short period of time.

Are Student Finance loans interest free?

No, student loans are not interest-free. However, the interest rates on student finance loans are significantly lower than a traditional bank loan.

How does student finance affect benefits?

The rules around claiming benefits as a student can be complicated. For housing benefit, you can claim if you are living outside of university accommodation as a part time student, have savings of less than £16,000 and you’re not seeking asylum. If you are a full time student, you have to be under 19, living away from home and studying for a course which isn’t classified as higher education. You can claim income support alongside student finance if you are on a part time course but not full time. Call student finance for further clarification on the rules of claiming benefits.

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