0843 208 2373

 

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Other Universal Credit numbers

Universal Credit Phone Number
Head Office 0843 208 2373
Customer Services 0843 208 2373
Complaints 0843 208 2373

Universal Credit Head Office Opening Hours

Department Opening Hours
Head Office Monday to Saturday 9am to 5.30pm, Sunday 11am to 5pm

Universal Credit Head Office Address

Department Address
Head Office Department for Work and Pensions
PO Box 50101
London
SW1P 2WU

Why would I need to call the Universal Credit contact number?

  • To find out if you’re eligible for Universal Credit
  • To find out more information about your Universal Credit income
  • To enquire about how much you should be receiving on Universal Credit
  • To report an issue with a payment or staff member at a job centre

How Universal Credit works

Universal aims to help those with no, or low-income jobs. Once you earn more money whilst working, your claim may decrease in order to equalise your monthly payments to a livable wage. If you qualify for Universal Credit, you will receive monthly payments into a bank account of your choice. And, as well as your monthly payments, you could be eligible for payments towards your rent and other things. For more information on this, ring the number above and you will be put in contact with someone who can help. If you’re single and under 25, you could receive £251.77 in allowance each week. This amount rises to £498.89 each month if you’re in a couple and over 25.

Eligibility for Universal Credit

To apply for Universal Credit, you must meet the criteria below:

  • be 18 or over
  • be under the state pension age
  • not be in full-time education or training for a job
  • not have savings over £16,000

If you meet this criterion, you can apply for Universal Credit from the government. To apply, head over to the dedicated government website, or ring the number above. You’re ineligible for Universal Credit if you’re already receiving income-based support from the government, including Jobseeker’s Allowance and incapacity benefits.

Claiming Universal Credit

If you meet the above criteria for Universal Credit, you can apply on the government website. If your telephone interview is successful, you will be invited to a second interview at your local job centre. If you don’t turn up to your interview, you will not be considered for Universal Credit. If your second interview is successful, you will have to sign a claimant commitment, which means you will agree to partake in certain tasks in order to receive your allowance. However, if you’re unable to do this due to health you will not have to do any task. Once all of this has been completed, you will receive your first payment within 6 weeks of your first application. If you want to appeal a decision, you can ring the number above and you will be put in contact with the DWP.

FAQ’S

Can you claim Universal Credit if you’re a single parent?
Can you claim Universal Credit if you work part time?
Is Universal Credit going to replace child tax credits?
Can you claim Universal Credit living with parents?
Why can’t I claim Universal Credit?

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Can you claim Universal Credit if you’re a single parent?

Universal CreditIf you’re eligible for Universal Credit you will receive monthly payments. If you also have children, your monthly amount will be topped up to account for your children. If you’re single and over 25 you can receive £317.82. if you have children this could be topped up by £231.67 per child in your household. For more information on this, ring the number above to be put through to a member of the DWP

Is Universal Credit going to replace child tax credits?

Yes, however, if you receive child tax credits at the moment, it will be changed in due time. If you do not, you can apply for Universal Credit straight away instead of applying for Child Tax Credits. There will be different rules between the two benefits, however, your case worker will explain these to you when they know. Or you can ring the number for more support.

Can you claim Universal Credit if you work part time?

You can apply for Universal Credit if you’re below the threshold. You can check if you’re below this over on the government website or ring the number above. If you do receive Universal Credit and work part time, you will be expected to look for more work, which should total 35 x the minimum hourly wage.

Universal credit formsCan you claim Universal Credit living with parents?

There are some job centres in the UK which will let you apply for Universal Credit if you live at home. In some, you can also apply for the benefit as a family. You can find more information on applying as a family for Universal Credit on the government website.

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Why can’t I claim Universal Credit?

If you have been unsuccessful in  your claim for Universal Credit, you can appeal the decision by ringing the number above. We will put you through to a member of the DWP who will help you with your complaint. If you’re currently claiming Jobseekers Allowance, you will not be able to claim Universal Credit and will have to wait for policy to change.

About Universal Credit

Universal Credit is a monthly payment service for those out of work and will eventually replace income-based Jobseekers Allowance.

Universal Credit was introduced in 2013 and aims to replace Jobseekers Allowance, Housing Benefit, Working Tax Credit, Child Tax Credit and Income Support. It was announced at the Conservative Conference by Ian Duncan Smith, the secretary of The Department of Work and Pensions. The scheme is being rolled out throughout job centres in the UK gradually and aims to be in full effect by 2021.The scheme has been criticised by a number of groups who claim that the new system will give them less help that they are getting now. 170 000 people are currently claiming Universal Credit so far in the UK, and over 700 000 people expected to make the change over in coming years. It’s thought that many people will receive payments late and that minorities in the disabled communities may not benefit at all from the new system.