Universal Jobmatch Contact Number

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0843 178 4223

Since launching in 2012, Universal Jobmatch receives millions of searches every day. Monster Worldwide Ltd developed the website and will continue to operate it by contract until 2018. People can register for an account to store information or search anonymously.

The DWP requires claimants of benefits such as Jobseeker’s Allowance and Universal Credit to use this website. Claimants could receive sanctions if they fail to keep their Universal Jobmatch accounts up to date. This includes recording daily jobsearching activities.

You don’t have to be on benefits to use Universal Jobmatch to find work. Anybody can sign up to the website with a Government Gateway ID. If you use the website without an account, you can’t apply for jobs you find directly through the website.

Universal Jobmatch allows you to filter by job title, skills, location, posting date, and whether the job is full-time or part-time. The site primarily features jobs within England, Scotland, and Wales. If you live in Northern Ireland, you can search for jobs using Jobcentre Online instead.

Universal Jobmatch Contact Numbers

Call these phone numbers for assistance with Universal Jobmatch during their opening hours.

Department
Phone Number
Opening Times
Account Registration
0843 178 4223
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Applying for Jobs
0843 178 4224
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Login Resolution
0843 178 4225
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Accessibility
0843 178 4226
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Advertise Jobs
0843 178 4227
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Employment Opportunity Fraud
0843 178 4228
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed

Account Registration

While you don’t necessarily have to create an account to use Universal Jobmatch’s search facilities, registering with the site allows you to save time in applying for jobs. You can upload or build tailored CVs and cover letters to target particular industries or roles. Universal Jobmatch will save these in your library, so you simply select which ones to use and submit your application. Potential employers will also be able to find you when searching for registered jobseekers.

If you need help setting up your Universal Jobmatch account, call 0843 178 4223. It’s fairly simple to create a new Government Gateway account, where you choose your password and receive verification and an activation code by e-mail. You may already have a Government Gateway account if you have used other online government services, such as applying for a driving license or paying your taxes. If so, you can just use those details to log in to Universal Jobmatch as well.

Applying for Jobs

If a job listing includes a link to apply for the job on a partner website, you can apply this way. Some job listings on Universal Jobmatch require you to have an account in order to apply for them. Call 0843 178 4224 if you need advice on how to use the job search engine. You might want to get some tips on maximizing your job search to find specific roles. Please note that you can’t apply for any jobs you found on Universal Jobmatch over the phone by calling this number.

After 8th February 2014, whenever you update your Universal Jobmatch profile, CVs, and cover letters, this does not affect anything you have already sent in an application. Employers on Universal Jobmatch will see your CV and cover letter as written at the time of submission. Make sure that everything is up to date and accurate each time you are applying to a job listing. You can track your previous applications on Universal Jobmatch, unless you applied externally.

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Login Resolution

You need to make a note of your Government Gateway ID number and remember your password. If you have to write them down, keep them separate to prevent fraudulent use of your account. In the event that you forget either or both login details, you won’t be able to access Universal Jobmatch. If you are dependent on jobseeker benefits, it’s vital that you resolve this quickly to avoid sanctions. Call 0843 178 4225 for guidance on resetting your password or recovering your Government Gateway ID.

Bear in mind that you cannot have your password reset for you over the phone. Nor can the team tell you your Government Gateway ID over the phone. This security precaution is to prevent identity fraud. You can only receive advice on how to access your account online. Usually you will have to enter your e-mail address and ID number to receive a password reset e-mail. You can recover your Government Gateway ID from the confirmation e-mail sent to you when you registered. Call up for help if you can’t locate the e-mail.

Accessibility

Directgov and therefore Universal Jobmatch are designed to work on all devices, including mobile phones. It has a clear and simple layout for ease of understanding and navigation. For those with sight impairments, there are three text size options in the right hand corner which you can click to make the text more visible. You can also find the link to translate the site into Welsh above the text size options. The site is currently unavailable in languages other than Welsh and English.

Call 0843 178 4226 if you are having trouble using the site due to problems in its design. Universal Jobmatch supports a range of browsers and operating systems, but it may not work if these are out of date. Make sure you are running the latest version of your browser, and activate the use of Javascript and cookies. Without these, the interactive services on the website may not work. Call for advice if you are struggling with a technical issue on the Universal Jobmatch site.

Employers can create a Universal Jobmatch account to advertise vacancies for their companies. When you post a job listing, you can get a list of registered jobseekers whose skills match your criteria. You can review this list and select the jobseekers you want to apply for the position. Otherwise, you can allow jobseekers to search for your listing and apply. Call 0843 178 4227 if you are an employer wanting to post jobs on Universal Jobmatch and need any help.

If you don’t select an expiry date, your listing will automatically expire after 30 days. You need to manually expire the listing in your account if you fill the position before the expiry date. If you don’t do this, you will have to manage any late applications. To make the most of Universal Jobmatch as a recruitment resource, include as much information as possible in your listing. Relevant keywords will help your post to show up in more searches run by jobseekers.

Employment Opportunity Fraud

You should call 0843 178 4228 if you have a concern about a job listing or an employer on Universal Jobmatch. Be sure to make a note of the job ID number. If a company doesn’t comply with legal requirements on data protection and electronic marketing, Universal Jobmatch may take action against them. This could include employers requesting an upfront fee, using your personal details without your permission, or asking you to participate in a scam.

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Universal Jobmatch advises you to never share details that aren’t relevant to the application. For example, do not send scans of a passport or your bank account details. If you receive an e-mail from Universal Jobmatch asking for your account details or a payment, or containing a download, please report it and do not click on anything. Universal Jobmatch will never send you these things and any such contact will be fraudulent activity.

Other Ways to Contact Universal Jobmatch

If you can’t get through using the phone, you can still contact the DWP about Universal Jobmatch. Use the online contact form to ask questions, report technical issues, or send general feedback. You can also write to the DWP with any comments or complaints you might have about Universal Jobmatch. Remember to include your own contact details so they can send you a response.

Department
Address
DWP
Head Office
Department for Work and Pensions
Caxton House
Tothill Street
London
SW1H 9NA
DWP
Complaints
Department for Work and Pensions
PO Box 50101
London
SW1P 2WU
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